| Submission Date | Received SMS | Customer Vin | Model | Customer Name | Phone number | How satisfied are you with the way you were treated? ماهو مدى رضائك عن الطريقة التي تم التعامل بها معك؟ | If you now think about your last dealer visit overall, how satisfied are you with our services? الآن إذا فكرت في زيارتك الأخيرة الى مركز الصيانة بشكل عام، ما هو مدى رضائك عن خدماتنا؟ | How satisfied are you with the way things were organised by our dealer? ما هو مدى رضائك بالنسبة للإجراءات التنظيمية في مركز الصيانة ؟ | How satisfied are you with the quality of work carried out on your car? ما هو مدى رضائك فيما يتعلق بجودة العمل المنفذ على سيارتك؟ | How satisfied are you with meeting the agreed time for completion? ما هو مدى رضاك عن الإلتزام بالوقت المتفق عليه لإنجاز العمل ؟ | For what reason(s) did you visit our workshop for your last visit to our dealer? هل يمكنني معرفة ما هو السبب الرئيسي لزيارتك الأخيرة لمركز الصيانة؟ | Is there anything that you were not happy about and that you have not mentioned yet? هل هناك أي شيء لم يرضيك خلال زيارتك الأخيرة لمركز الصيانة ولم تذكره بعد ؟ | How satisfied are you with the frequency of status updates you received regarding your vehicle? ما مدى رضائك عن المتابعة المستمرة التي تلقيتها بشأن سيارتك؟ | Tyre change تغيير الإطارات | Routine service / maintenance work أعمال الصيانة والفحص الاعتيادية | Body repair and paint تصليح الهيكل والدهانات | Breakdown of the car تعطل السيارة | Recall Campaign عملية استدعاء | Installation of accessories تركيب الاكسسوارات | Other unexpected visit, e.g. because of an accident زيارة غير متوقعة - نتيجة حادث مثلاً | Finally we would like to know whether we may forward your responses to the dealer and to Audi along with your name? و أخيرا نود معرفة إذا كان بالإمكان إرسال أجوبتك إلى الوكيل وإلى أودي مرفقا مع إسمك؟ | Other أخرى | Yes, my responses can be forwarded together with my name نعم، يمكن إرسال إجابتي بالإضافة لإسمي | No, responses should be analysed only in an anonymous way لا، سوف يتم تحليل البيانات على أنها مجهولة الإسم |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| November 27, 2023 |
| WVWASHSAD123 | vw | sana | 31286402 | 5 | 5 | 5 | 5 | 5 |
| Sana test | 5 |
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| November 26, 2023 |
| WA1BYAFS3GR002762 | Q3 | Tahar | 31006080 | 5 | 5 | 5 | 5 | 5 |
| More than satisfactory | 5 |
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| November 26, 2023 |
| WA1ZZZFY1P2076270 | Q5 | Sheikha | 66671896 | 2 | 2 | 1 | 4 | 1 |
| العدم مبالاه للعميل | 2 |
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| November 22, 2023 |
| WAUZZZFFXJ1064391 | A3 | Rihan | 50582042 | 5 | 5 | 5 | 5 | 5 |
| Everything was great and Mr. Raed was fantastic to deal with | 5 |
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| November 14, 2023 |
| WAUAYJFF4G1000342 | A3 | Mohamed | 66476092 | 5 | 5 | 5 | 5 | 5 |
| مشكور يعقوب ماقصر في شي | 5 |
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| November 6, 2023 |
| WA1AGDF78HD027425 | Q7 | Tamara | 55508558 | 5 | 2 | 5 | 2 | 5 |
| spacial Thanks to the supervisor Mr. Raed for his cooperation and following up . Great customer care by him | 3 |
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| November 6, 2023 |
| WA1ZZZF72JD009969 | Q7 | Robin | 77721283 | 5 | 5 | 5 | 5 | 5 |
| None. In fact, thanks to my last visit to your service centre, my long ago bad experiences have vanished too. Excellent service support observed in my recent visit. | 5 |
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| October 29, 2023 |
| WVWASHSAD123 | vw | sana | 31286402 | 5 | 5 | 5 | 5 | 5 |
| Yes | 5 |
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| October 24, 2023 |
| WVWBF6AT7FM600079 | GOLF | Afra | 33721811 | 5 | 5 | 5 | 5 | 5 |
| Test | 5 |
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| October 21, 2023 |
| WA1ZZZF36P1054002 | Q3 | Jomy | 33933756 | 5 | 5 | 5 | 5 | 5 |
| Nothing | 5 |
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| October 21, 2023 |
| WAUZZZFC7JN029578 | A6 | DanitJoseph | 30152565 | 5 | 5 | 5 | 5 | 5 |
| Nil | 5 |
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| October 21, 2023 |
| sana | 5 | 5 | 5 |
| Test | 5 |
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| October 14, 2023 |
| sana | 5 | 5 | 5 | 5 | 5 |
| Test | 5 |
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| August 28, 2023 |
| sana | 5 | 5 | 5 | 5 | 5 |
| Sana |
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| August 28, 2023 |
| WVWBF6AT7FM600079 | GOLF | Afra | 33721811 | 4 | 5 | 3 | 5 | 5 |
| اا | 5 |
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| August 27, 2023 |
| sana | 5 | 5 |
| 5 |
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| July 28, 2023 |
| Ali | 5 | 5 | 5 | 5 | 5 |
| لالا | 5 |
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| July 27, 2023 |
| WA1BYAFS9HR017901 | Q3 | Vijaya | 33631389 | 5 | 2 | 3 | 2 | 1 |
| Car was given for service and there was repairs also to be carried out which could have been done simultaneously where they kept the car in the showroom for more than a week instead of carrying out the job simultaneously | 2 |
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| July 27, 2023 |
| SALIM | 5 | 5 | 5 | 5 | 5 |
| 5 |
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| July 20, 2023 |
| WA1AGDFE2GD000380 | Q7 | Kuncheria | 70454556 | 5 | 5 | 5 | 5 | 5 |
| Overall very good service. Dealer should come up with some special service maintenance packages and incentives for Audi car owners that are loyal in keeping Audi cars more than 08 years old | 5 |
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| July 19, 2023 |
| WAUACCFL6FN007266 | A4 | Manoj | 55102236 | 5 | 5 | 5 | 5 | 5 |
| It was nice experience | 5 |
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| July 19, 2023 |
| WAUACCFL6FN007266 | A4 | Manoj | 55102236 | 5 | 5 | 5 | 5 | 5 |
| It was nice experience | 5 |
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| July 18, 2023 |
| sana | 5 | 5 | 5 | 5 | 5 |
| Yes | 5 |
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| July 18, 2023 |
| WVWBF6AT7FM600079 | GOLF | Afra | 33721811 | 5 | 4 | 5 | 4 | 5 |
| لا | 5 |
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| July 13, 2023 |
| WA1ZZZFS2JR035592 | Q3 | Rashmi | 455380100 | 5 | 5 | 5 | 5 | 5 |
| All are satisfactory | 5 |
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| Submission Date | Received SMS | Customer Vin | Model | Customer Name | Phone number | How satisfied are you with the way you were treated? ماهو مدى رضائك عن الطريقة التي تم التعامل بها معك؟ | If you now think about your last dealer visit overall, how satisfied are you with our services? الآن إذا فكرت في زيارتك الأخيرة الى مركز الصيانة بشكل عام، ما هو مدى رضائك عن خدماتنا؟ | How satisfied are you with the way things were organised by our dealer? ما هو مدى رضائك بالنسبة للإجراءات التنظيمية في مركز الصيانة ؟ | How satisfied are you with the quality of work carried out on your car? ما هو مدى رضائك فيما يتعلق بجودة العمل المنفذ على سيارتك؟ | How satisfied are you with meeting the agreed time for completion? ما هو مدى رضاك عن الإلتزام بالوقت المتفق عليه لإنجاز العمل ؟ | For what reason(s) did you visit our workshop for your last visit to our dealer? هل يمكنني معرفة ما هو السبب الرئيسي لزيارتك الأخيرة لمركز الصيانة؟ | Is there anything that you were not happy about and that you have not mentioned yet? هل هناك أي شيء لم يرضيك خلال زيارتك الأخيرة لمركز الصيانة ولم تذكره بعد ؟ | How satisfied are you with the frequency of status updates you received regarding your vehicle? ما مدى رضائك عن المتابعة المستمرة التي تلقيتها بشأن سيارتك؟ | Tyre change تغيير الإطارات | Routine service / maintenance work أعمال الصيانة والفحص الاعتيادية | Body repair and paint تصليح الهيكل والدهانات | Breakdown of the car تعطل السيارة | Recall Campaign عملية استدعاء | Installation of accessories تركيب الاكسسوارات | Other unexpected visit, e.g. because of an accident زيارة غير متوقعة - نتيجة حادث مثلاً | Finally we would like to know whether we may forward your responses to the dealer and to Audi along with your name? و أخيرا نود معرفة إذا كان بالإمكان إرسال أجوبتك إلى الوكيل وإلى أودي مرفقا مع إسمك؟ | Other أخرى | Yes, my responses can be forwarded together with my name نعم، يمكن إرسال إجابتي بالإضافة لإسمي | No, responses should be analysed only in an anonymous way لا، سوف يتم تحليل البيانات على أنها مجهولة الإسم |